|We believe in the value for money and encourage people from around the World to purchase our products. Because of this we offer a reasonable cost on postage for all consumers. Postage is calculated by weight, and we try to keep the cost to an absolute minimum.
We use Air Mail and Insurance Air for overseas parcels. Within Australia we use standard Australia Post.
1. All orders are sent within 2 business days of purchase (usually 1)
2. For international orders please allow up to 7 - 14 business days for delivery (A little over two weeks sometimes). After which please contact us via email if it has not arrived as yet, but please do not worry. We assure you it is on its way.
3. For orders within Australia please allow up to 3 - 7 business days. Usual time around 3 to 5 days.
All products in the Emu Store skin care product range have a 30 Day Money Back Guarantee* or replacement of purchase (excluding postage), if the products have been damaged on delivery. In this case we will ask for images to show damage to items to use as proof for post office.
* This does not include unreasonable conditions of replacement such as personal damage to product or being left in high temperatures. Used products, etc..